M + P Enterprises Returns Policy

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 M + P Enterprises Ltd provide high quality off-the-shelf and bespoke-custom-filled products to both trade & public. Over the last 30 years we have made every effort to ensure the highest qualities and standards are maintained in both products and customer service.

We have processes in place however, we accept that issues can sometimes arise.

If the issue is our fault, we will do everything we can to sort the issue as promptly as we can and a member of our online sales team will keep you updated throughout the whole process.

Returns, replacement or refunds for our Off the Shelf products:

We will replace or refund your money for any genuine reason that the product provided is either damaged or faulty. You will understand that the product will need to be fully tested to verify the problem once it is returned. Please note returning products is at your own expense. If there is an issue with your product, please contact us before tampering.

Returns, replacement or refunds for our Custom Filled Bespoke Products:

M + P Enterprises Ltd do not offer any exchanges or refunds outside of the 14 days of purchase.

M + P Enterprises Ltd have the right to refuse any refunds or replacements if canisters have had excessive use, meaning if more than 10% of the paint has been used. We allow a certain amount for testing however if more is used the customer is accepting the products.

We only offer a replacement service for custom filled products. We are unable to refund any custom filled bespoke products, however we will replace a product without delay once we have verified any fault or error. The customer will understand that the product will need to be fully tested to verify the problem once it is returned to us. Please note returning products is at your own expense.

All items that are returned for replacement must not be altered in any way. Damaged items will not be refunded nor replaced.

Damaged Goods:

If in the unlikely event that your goods arrive in a damaged condition or are defective, you must inform us as soon as is practically possible. 

Failure to do so will deem that you have accepted the goods. 

If for any reason a replacement is not available for a damaged item, we will refund the value of the returned damaged goods to the original payment method. 

Incorrect Item:

In the event that the incorrect item is sent out to you, we require your full order details and images of what you have received. We will then send in a courier to collect the incorrect item and deliver the correct item. You must pacakge up the incorrect item as best as you can in order for it to get back to us safely.