Policies, Terms & conditions

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Returns & Replacements

It is the buyer’s responsibility to ensure that the item they are buying is suitable for their needs. If an item is no longer required, we will accept it back as long as it is returned in its original condition, unused and in original packaging (undamaged).
Any costs / postage charges incurred for returning items are the responsibility of the buyer.

We try to list our products as clearly and accurately as possibly, but if you are unsure or need clarification about any of our products please feel free to contact us prior to buying.

In the unlikely event that an item is listed incorrectly or the description is misleading, please contact us to discuss any issues you have.

Damaged or incomplete Orders
If your order is received incomplete or damaged, you must report it immediately to us either by: email to sales@mppaints.co.uk or Tel 01244 677123.

We expect contact within 72 hours of receipt of delivery.

Terms of Use

Acceptance of Terms and Conditions
By using this site, you signify your agreement to all terms, conditions, and notices contained or referenced herein (the "Terms of Service"). If you do not agree to these Terms of Service, please do not use this site.
We reserve the right, at our discretion, to update or revise these Terms of Service. Please check the Terms periodically for changes. Your continued use of this site following the posting of any changes to the Terms of Service constitutes acceptance of those changes. 

Shipping and Delivery.

All our products are sent FREE by tracked or signed for delivery. 

We use a variety of different couriers depending on your item to ensure the safest, quickest and most reliable service.

We estimate 3-5 working days for our standard delivery, Faster delivery is available as an upgrade (24 hour + 1 day packaging) excludes weekends and bank holidays. Our couriers will attempt delivery at least once, if this is not possible (no one in) etc... it is then your responsibility to agree for redelivery with the courier. If a parcel is returned to us any costs of delivery may be taken from any refund offered or you may be asked to pay for any delivery requiring resending.

Cookies & Privacy Notice - Customers

M + P Enterprises Ltd (M +P)  is committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.

We have published this notice to help you understand

· how and why collect information from you;

· who we share your information with, why and on what basis;and

· what your rights are.

If we make changes to this notice we will notify you by updating it on our website. M+P will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means M+P determines the purposes and way in which any personal data are, or will be, processed.

Should you need to contact us please write to:
Data Protection Officer M + P Enterprises Ltd, unit 3a, Borders 2 Industrial Estate, River Lane, Saltney, Chester, CH4 8RJ.

This privacy notice was last updated on 6th October 2018

What information we collect when you Purchase and why?

When you buy goods from us, you are entering into a contract with us. we will ask you to provide some personal information such as;

· full name

· address 

· contact numbers, and

· email address.

When you shop in our stores M+P uses CCTV for security monitoring purposes.

How do we use your information?

Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:

· Legitimate Interests - this means the interests of M+P in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s such as delivery partners.

· Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.

What We Use Your Personal Information For

Our Reasons (Legal Basis)

Our Explanation Of M+Ps Legitimate Interests

Process efficiency in dealing with such activity.

N/A

Process your orders

• Fulfilling a contract

N/A

Notify you of your order status.

• Legitimate   interests

Process efficiency in dealing with such activity, and to make improvements to our services.

Manage your account/ provide customer services to you. This may include: transfers to Third Countries who undertake customer services/communications activities call recording data verification customer complaints/queries

• Legal obligation/ Legitimate interests (depending on nature of services)

Keeping our records up to date, handling our customer contact efficiently and effectively, working out which of our products and services may interest you 

and telling you about them.

To detect, investigate and report financial crime (e.g. Fraud)

• Legal Obligation / legitimate interests

Developing and improving how we deal with financial crime. Complying with any legal obligation placed on us by regulators such as the FCA. 

Complying with any regulations that apply to us. Process efficiency in dealing with such activity, and to make service and process improvements.

Undertake website personalisation and administration.

• Legitimate interests

Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites. Defining types of customers for new products or services

Marketing communications to inform you of special offers, promotions, new lines and Sales. Provide you with online advertising.

• Legitimate interests

Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.

Notifying you about enhancements to our services, such as changes to the website and new services that may be of interest to you.

• Legitimate interests

Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.

Contact you to undertake customer satisfaction surveys, invite you to provide product reviews or for market research.

• Legitimate interests

Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.

Maintaining network and data security

• Legitimate interests

To maintain the security of our network this in turns helps us to maintain the safety and confidentiality of your information.

Logistics planning, demand forecasting, management information and research

• Legitimate interests

We use information about shopping habits, products bought and volumes, to help us to respond to demand, ensure the right products get to the

right areas and to help us plan our ranges.

Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are.

Who we share your information with and why

M+P works with a number of trusted suppliers, agencies and businesses in order to provide you the high quality goods and services you expect from us such as delivery companies, fraud prevention agencies and product technicians visiting your home.
 

Details of the personal information that will be processed include, for example: name, address, contact details,
We and fraud prevention agencies may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.
 

Your Rights
Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data.
 

For more information or to exercise your data protection rights, please contact us using the contact details above. You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data. 

How long we keep your information

If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:

· the law requires us to hold your personal information for a longer period, or delete it sooner;

· you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;

· we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or

· in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

What are your rights

You are entitled to request the following from M+P, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk 

· Right of access –to request access to your personal information and information about how we process it

· Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed

· Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased. Contact 01244 677123

· Right to restriction of processing – to restrict processing of your personal information

· Right to data portability - to electronically move, copy or transfer your personal information in a standard form

· Right to object - to object to processing of your personal information

· Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling

If you have any general questions about your rights or want to exercise your rights please contact, paul.massey@mppaints.co.uk
 

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.

Cookie Notice

This notice is designed to help you understand what cookies are, how M+P uses them and the choices you have in regards to their use.
 

By continuing to use www.mppaints.co.uk the “Site”, you are agreeing to our use of cookies in the manner described in this notice.

What are cookies?

Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits ( a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth or credit card details.
 

The cookies we use fall into four broad types:
 

Strictly Necessary Cookies
These cookies are essential in helping you to move around our Site and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as setting up an account cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you've been on the internet.
 

Analytical/Performance Cookies
In order to keep the Site, its services and products relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use our Site. For example, we can see which parts of the Site and products are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.
 

Functionality Cookies
These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we can't identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you've been on the internet, but do help us to serve you with advertising that is more relevant to you.
 

Targeted Marketing Cookies
We also use cookies to assist in targeted advertising. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. We also use them to measure the effectiveness of our marketing communications, for example by telling us if you have responded to an advert that we have sent you.
 

If you would like more information on any of these types of Cookies, including how to opt-out, please visit www.youronlinechoices.com/

What do we use Cookies for?

· They enable you to transact, whilst other non-essential cookies enable us to give you an enhanced, personalised web experience and determine relevant products to show you.

· To personalise and improve your customer experience.

· To recognise the device that you are using.

· To store the content of your online shopping bag whilst you browse the site and to complete an order.

· To record the areas of the Site that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. M+P uses this information to help make the website more user friendly, develop our Site design and to continuously improve the quality of the service we provide.

· To distribute visitors to our Site evenly across platforms to ensure the content is served at the fastest possible speed.

· For re-marketing purposes to determine relevant related products to show you when you're browsing on other selected websites. These cookies can be associated with services provided by a third party such as an advertising network.

 Cookies are an essential part of how our Site works, as they remember certain information about a visitor. M+P uses First Party cookies (these are placed there and used solely by M+P) and Third Party cookies (these are placed there by third parties we work with).

Are cookies safe?

Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. You can find more information about cookies at http://www.allaboutcookies.org/ and www.youronlinechoices.com/. For a video about cookies visit https://www.google.com/intl/en-GB/policies/technologies/cookies/

Can I turn off cookies?

Yes – but if you choose not to allow the use of cookies, your experience of our Site will be limited and many integral aspects of the Site, including (but not limited to) adding items to your shopping bag and accessing your account, will not work at all.
 

To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive.
 

For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar. For further information on non-essential cookies used for targeting and banner advertising please see below.

Details of our Third Party Cookies

M+P allows selected Third Parties who participate with us in marketing programs to place cookies when you visit our site. These cookies enable us to monitor which adverts you see and click on to get to our site.
 

For details of the Third Party cookies we use please see the table below. M+P is not responsible for the content or privacy policies of Third Parties or other websites, and we advise that you check these yourself.
 

The following Cookies are all used for Analytical and Targeting purposes.

Google Tag Manager

Google Analytics

Monetate

Bing Ads

BloomReach

Yahoo DOT Tag

Yahoo Analytics

BlueKai

DoubleClick

GA Audiences

Facebook Connect

Facebook Custom Audiences

SAS CI 360

Opting Out

Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on here.

Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings

This Cookie Notice was last updated on 6th October 2018, and further changes will be communicated by updating this notice.

Contact

Should you need to contact us please write to:
M + P Enterprises Ltd

Unit3a, borders 2 industrial estate,

River Lane, Saltney

Chester

CH4 8RJ